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Customer Service & Policy |
Address:
VICOM ELECTRONICS
952 Artesia Way
Virginia Beach, VA 23456
Tel : (757) 689-2678
Fax: (757) 689-2679
Hours of Operation:
Monday - Friday: 10:00am to 7:00pm
Saturday - Sunday: Closed
Sales Department:
Sales Representative: Joe Kim
Email: sales@vicomelectronics.com
Customer Service Department:
Customer Service Representative: Erika Jang
Email: service@vicomelectronics.com
Web Site Feedback/Inquiries:
If you have any comments or suggestions, please email us
Email: feedback@vicomelectronics.com
Vicom Electronics is not responsible for typographical and/or photographical errors.
Vicom Electronics does not offer any technical support or sales advice.
Price, specifications and terms of offers are subject to change without notice.
Customer pays return shipping charges for all RMA services.
Vicom Electronics reserves the right to refuse service to anyone.
If you wish to return merchandise you must request a Return Merchandise
Authorization (RMA) number.
To Request RMA number, please contact
service@vicomelectronics.com
We understand that many times customers order
the products incorrectly or no longer need the products.
Please follow the guidelines and we will help you return
or exchange the items fast and efficiently.However,
due to the nature of the business of replacement parts you
must act promptly to avoid losing the option to get a replacement
or refund.
Our goal is building a reputation and strong consumer-retailer
relationship by providing the complete satisfaction to every
shopper who visits our site.
Authorized Returns
Dead on Arrival (DOA), Items Incorrectly
Ordered, Items Incorrectly Shipped, and items that you wish
to return for any other reason must be reported within 7 days
from receiving the item to get a refund.
You must obtain a Return Authorization Number with in the
7 days period or you will not be able to get a refund.
We reserve the right to test the product and confirm the
defectiveness before issuing a refund or an exchange.
All items must be 100% complete, original packaging, including
all warranty cards, manuals, cables, accessories,
components, original labels and UPC codes on manufacture
boxes to be accepted for RMA.
Incomplete returns will result in a delay of your refund, an additional restocking
fee, and possibly a refusal of your return.
20% Restocking Fee applies
to all items returned sealed.
Unauthorized Returns
Shipments that are refused without authorization, or that
are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping
and handling fees.
• Any items that have the warranty label/mark removed that
verifies the item to be an Impact Computers
product will be refused refund or exchange.
• Any items installed improperly are considered physically
damaged and will be not replaced or refunded.
• Any items defaced, physically damaged, non-functional due
to user error or virus.
• Any returns with out a Valid RMA Number.
• Any item after 14 days after an RMA number has been issued.
Shipping Charges
Customer is responsible for all shipping charges on return
items. All related fees (shipping and return
shipping fees) are non-refundable for all items.
If you chose Free Ground Shipping, We will calculate the shipping cost as $5
If we send you an incorrect item or the item is defective
and you wish to get a replacement we will ship the item back to you at our expense.
Refunds
Allow up to 15 business days for all refunds to be processed.
Please note that your financial institution may take up to 30 days from the date we issue your credit to
post it in your account.
Warranty
All products are covered by the manufacturer's warranty
against defects. If an item proves to be defective
within 30 days from the date of your invoice, we can assist
with the repair or exchange of that item for you,
according to the terms of the manufacturer's warranty. All
our products are covered by a 30-day warranty unless stated otherwise on the product page.
• Defective products can only be exchanged for the same identical
part number/ item.
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